Name: Letting Agent
Brand: Cribs Residential Lettings
Rating: 5 (142 reviews)

Effective Date: 23 July 2025

1. Introduction

Welcome to Cribs Residential Lettings (“we”, “us”, “our”). We operate the website hosted on Wix at https://www.cribsresidentiallettings.co.uk, providing lettings and property management services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

2. Who We Are

Cribs Residential Lettings Ltd
Registered in England & Wales (No. 12439058), Elizabeth Court, Church Street, Stratford-upon-Avon, CV37 6HX cribsresidentiallettings.co.uk+6cribsresidentiallettings.co.uk+6cribsresidentiallettings.co.uk+6cribsresidentiallettings.co.uk+3find-and-update.company-information.service.gov.uk+3uk.linkedin.com+3
Contact: lettings@cribsresidentiallettings.co.uk | 01789 532707

3. Data We Collect

Identity Data: name, date of birth, gender
Contact Data: address, email, phone
Financial Data: bank account, rent payments
Transaction Data: leases, tenancy arrangements
Technical Data: IP address, browser, operating system, time zone
Usage Data: site visits, pages viewed, session durations
Marketing Data: preferences and opt-ins/outs

4. How We Collect Data

Directly via enquiry forms, tenancy applications, emails, phone calls, tenant/landlord portals
Automatically via cookies, Wix analytics (“Usage Data” and “Technical Data”)
Third Parties: referencing agencies, payment processors, legal and regulatory bodies

5. Legal Basis for Processing

Contractual necessity: required to provide lettings and property management services
Legal obligations: record‑keeping (e.g., Right to Rent, money‑laundering checks)
Legitimate interests: improving services, website analytics, business operations
Consent: marketing communications (can be withdrawn anytime)

6. Use of Cookies & Tracking

We use cookies to enable site functionality (session cookies), store preferences, and for analytics via Wix. You can manage or block these via your browser – though this may impact functionality.

7. How We Use Your Data

To administer tenancy agreements, payments, references
To comply with legal requirements and regulatory obligations
To operate and optimise the website
To send service updates or relevant marketing (only if consented)
To respond to your enquiries or support requests

8. Sharing Your Data

We may share personal data with:

Service providers: tenancy reference agencies, payment and deposit scheme providers, contacting utilities
Legal & regulatory authorities: HMRC, Home Office, Information Commissioner etc.
Business transitions: e.g., if we merge or are acquired
All third parties are contractually required to safeguard your data.

9. Data Retention

We retain personal data for as long as necessary:

Active provision: during tenancy and while providing services
Post-tenancy: for legal, regulatory and accounting obligations (typically up to 7 years or per HMRC & GDPR standards)

10. Your Rights

Under UK GDPR, you can:

Request access, correction, deletion, or restriction
Object to processing or communications
Request data portability
Withdraw consent
All valid requests will be acknowledged within 1 month (possibly extended by two months if complex).

11. Security

We implement appropriate technical and organisational measures—SSL encryption, access controls, staff training—to protect your data, though no system can guarantee 100% security.

12. International Transfers

As data is processed in the UK, transfers to or from other countries are governed by UK GDPR Adequacy Rules or Standard Contractual Clauses.

13. Children

Our services are not intended for under‑16s. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this policy (e.g., to reflect legal or platform updates). Notice will be given via our website, and the effective date updated.

15. Contact Us

For queries or to exercise your rights:
Email: lettings@cribsresidentiallettings.co.uk
Phone: 01789 532707

For complaints, you can also contact the Information Commissioner’s Office (ICO).